Support
Track customer tickets and issues, maintain server levels and track response and resolutions
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Common support topics
Issue
Issue is an incoming query from your Customer, usually via email or from the Contact section of your website.
Warranty Claim
If you are selling Items under warranty or with an Annual Maintenance Contract (AMC), you can manage. warranty claims of customers in ERPNext
Maintenance Visit
A Maintenance Visit is a record of a visit made by an engineer to a Customer’s premise usually against a Customer Issue.
Maintenance Schedule
This is a tool that is used to plan a calendar of activities for maintenance of various machines or equipments.
Service Level Agreement
A service-level agreement is a commitment between a service provider and a client.